Refund policy

Last updated: 15 July 2026

This policy applies to purchases made on grinthockey.com, operated by SA 4U BV, trading as GRINT. It works together with our Terms of Service. Nothing in this policy limits your rights under mandatory Belgian or EU consumer law.

1. Returns (Right of Withdrawal — EU Consumers)

You may withdraw from your purchase within 14 days of receiving your order, without stating a reason.

How it works:

  • Step 1 — Notify us first. Email info@grinthockey.com within 14 days of delivery, stating your order number and that you wish to return. Please do not ship anything before receiving our return instructions.
  • Step 2 — Ship within 14 days. Return the goods within 14 days of your notification, following the instructions we send you. You bear the cost of return shipping, unless the item was faulty or incorrect.
  • Step 3 — Refund. We refund the full amount, including standard outbound shipping, to your original payment method within 14 days of your withdrawal notice. We may withhold the refund until we have received the goods back or you have provided proof of shipment.

Condition of returned goods. You may inspect a product as you would in a shop. If a product shows use beyond that — for example, use in play — we may deduct the resulting diminished value from your refund. To receive a full refund, return products unused, complete and in their original packaging.

Not returnable: custom-made or personalised products.

2. Exchanges

We do not offer direct exchanges. If you would like a different product or specification, return your order as described above and place a new order.

3. Faulty or Incorrect Items

If your product arrives damaged, is incorrect, or develops a defect covered by the legal guarantee of conformity (two years from delivery) or our commercial warranty, email info@grinthockey.com with your order number, a description of the issue and clear photos. We assess claims remotely first — do not ship the product back unless we ask you to. If we do, return shipping is at our cost.

If a claim is accepted, we will offer repair, replacement or a refund in accordance with your statutory rights. What is and is not covered is set out in Section 19 of our Terms of Service. Concept Series characteristics that were disclosed on the product page and expressly accepted at purchase are not defects.

4. Contact

SA 4U BV (trading as GRINT)
Standonklaan 30, 2610 Antwerpen, Belgium
Email: info@grinthockey.com