Shipping policy
Last updated: 15 July 2026
This policy applies to orders placed on grinthockey.com, operated by SA 4U BV, trading as GRINT.
1. Shipping Costs
Shipping costs depend on your destination and the weight of your order, and are calculated and shown at checkout before you pay. The rate displayed at checkout is the rate you pay — no surprises afterwards.
2. Processing and Delivery
Orders are processed within 1–3 business days. Estimated delivery times after dispatch:
- Belgium: 1–2 business days
- Rest of Europe: 3–8 business days
- Rest of the world: 5–8 business days
Delivery times are estimates, not guarantees. During launch periods or pre-orders, processing may take longer; where this applies, it is indicated on the product page or at checkout. You will receive a confirmation with tracking information once your order has shipped.
3. Customs, Duties and Taxes (Outside the EU)
Orders shipped outside the European Union may be subject to import duties, taxes and handling fees levied by the destination country. These charges are not included in our prices or shipping costs and are the responsibility of the recipient. Please check your local customs regulations before ordering.
4. Delivery Issues
Risk passes to you upon delivery. If your order arrives damaged, is incomplete, or has not arrived within a reasonable time after the estimated delivery window, contact info@grinthockey.com with your order number and we will resolve it with the carrier. Please check your shipment on delivery and report visible transport damage as soon as possible, ideally with photos.
5. Address Accuracy
Please ensure your shipping address is complete and correct at checkout. We are not responsible for delays or losses caused by an incorrect or incomplete address. If a shipment is returned to us as undeliverable, we will contact you; reshipping costs may apply.
6. Contact
SA 4U BV (trading as GRINT)
Standonklaan 30, 2610 Antwerpen, Belgium
Email: info@grinthockey.com